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Recovery Settings

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Customize to your brand — every email, text, and call sounds like you, not us.

Branded sender

Every recovery touchpoint is sent as your business. Customers never see Swipe Again.

Send branded recovery emails
Day 1, day 3, and day 7 after a failed charge
Brand color

Send schedule — powered by Swipe Again: emails go out on day 1, day 3, and day 7, tuned per decline reason. Expired cards go email-first; soft declines wait 4 hours.

Live preview — recovery email

The three recovery emails, exactly as your customers receive them. Pick a day to preview it.

Script:Powered by Swipe Again
B
Bloom & Branch
Your $79.00 payment didn't go through

Heads up — your payment didn't go through

Hi there — we tried to charge $79.00 for your Bloom & Branch subscription and your bank declined it. This happens all the time (expired cards, bank fraud filters) and it takes about 30 seconds to fix.

Update your payment method below and you're all set — nothing else changes.

Update payment method

Questions? Just reply to this email — a human will help.
— Bloom & Branch

You’re receiving this because a recent payment to Bloom & Branch didn’t go through.

SwipeAgain on behalf of Bloom & Branch

Replies go to billing@bloomandbranch.com.

Expired card email

POWERED BY SWIPE AGAIN

When a charge fails because the card expired, Swipe Again switches to a dedicated flow — no pointless retries on a dead card, just a straight line to the fix — email wording powered by Swipe Again. Pick a day — the email and its matching text below both follow.

Script:Powered by Swipe Again
Day 1 — email
Your card expired — update it in 30 seconds

Your card on file expired

Hi there — we tried to charge $79.00 for your Bloom & Branch subscription, but the card on file has expired. This is the easiest fix in the book: pop your new card details in below (about 30 seconds) and everything continues without a hiccup.

No charges will be retried on the old card — nothing happens until you update it.

Update my card

Questions? Just reply to this email — a human will help.
— Bloom & Branch

You’re receiving this because a recent payment to Bloom & Branch didn’t go through.

SwipeAgain on behalf of Bloom & Branch

Expired card texts — Day 1

The text that pairs with the day’s email — it follows the day selector in the Expired card email box above. Edit the wording; your brand, amount, and link fill in automatically.

Expired — Day 1 textDefault wording
· STOP opt-out added automatically
BBloom & Branch ›Text Message · Today 9:41 AM
Hi Alex — your Bloom & Branch card expired; your $79.00 payment failed. Update it (30 sec): bloomandbranch.com/account/billing
Just updated it — thanks!
Card updated — $79.00 recovered

Text messages

Short, human follow-ups with your payment-update link. Pick the day, edit the wording — your brand, amount, and link fill in automatically.

Day 1 textDefault wording
· STOP opt-out added automatically
BBloom & Branch ›Text Message · Today 9:41 AM
Hi Alex — heads up: your $79.00 payment to Bloom & Branch didn't go through. Probably just an expired card. Update here (30 sec): bloomandbranch.com/account/billing
Just updated it — thanks!
Card updated — $79.00 recovered

Follows the branded email setting — one switch runs the whole sequence.

Calls & voicemail

A brief, professional call on day 5 if email and text go unanswered. If a machine answers, the voicemail script drops instead. Pick the script, edit either one.

Script — spoken liveDefault wording
· Press-9 opt-out line is added automatically and can't be removed
BBloom & Branch00:07 · Live call — day 5

Live transcript

“Hello, this is a brief courtesy call from Bloom & Branch. Your recent payment of $79.00 didn't go through, most likely just an expired card. Please update your payment method at bloomandbranch.com/account/billing to keep your subscription active.”

mutekeypadspeakerFaceTimecontactsadd call

+ “Press 9 to opt out” — added automatically

$

Max 1 call per invoice · voicemail drop on · opt-out always honored

Cancel deflection

When a subscriber clicks cancel, they first see a save offer matched to their reason — instead of losing them on the spot.

Save offers — shown by reason

One offer per save play. Pick the offer, write it, choose the reasons that trigger it — the preview below shows exactly what the subscriber sees.

Setup — point your cancel button here
https://app.swipeagain.com/c/demo-cancel-token
1Copy your finished cancel address
2Paste it where your cancel button goes
3Done — the page finds your subscriber
What your subscriber sees — the ideal save
BBloom & BranchManage subscription

Before you go…

Step 1 — why are you leaving?

Too expensiveI'm not using it enoughSwitching to another serviceJust need a break

Step 2 — a reason to stay

Stay for 20% off — 3 months

We’d hate to lose you. Take 20% off your next 3 billing cycles, no strings attached.

Claim 20% offCancel anyway
The ideal save — they tapped the offer and stayed

Bloom & Branch — shown when the reason is: Too expensive

Edit this offer
Discount
Show for reasons

* Sample store — figures are illustrative. Start your free trial to see your own numbers.